Refund policy

At Seventh Secret a brand by Cosmic Radiance LLC, we prioritize product quality, hygiene, and customer safety. Due to the personal care and cosmetic nature of our products, we follow a strict no return policy. Customers are advised to read this policy carefully before placing an order.

No Return Policy

All sales made on Seventh Secret a brand by Cosmic Radiance LLC are final. We do not accept returns under any circumstances once an order has been delivered. This includes, but is not limited to, change of mind, personal preference, dissatisfaction, skin reactions, incorrect product selection, or partial or complete usage of the product.

Exchange Policy for Damaged or Incorrect Products

Exchanges are permitted only if the product is received damaged during transit or if an incorrect product is delivered. To be eligible for an exchange, the customer must record a clear and continuous unboxing video from the moment the sealed package is opened. The video must clearly show the issue being reported.

Exchange requests must be raised within forty-eight hours of delivery by contacting info@seventhsecret.com. The request must include the order number and the unboxing video. Exchange requests submitted without a proper unboxing video will not be approved.

Non-Eligible Exchange Cases

Exchange requests will not be accepted if the product has been opened, used, tampered with, or damaged after delivery. Requests raised after forty-eight hours of delivery will not be considered. Products purchased during sales, promotional offers, or discounted campaigns are not eligible for exchange unless received damaged or incorrect.

Hygiene and Safety Policy

For hygiene and safety reasons, personal care and cosmetic products cannot be returned or exchanged once opened or used, even if the product has been used only once or partially.

Refund Policy

Seventh Secret – a brand by Cosmic Radiance LLC does not offer refunds in any form. Approved cases are resolved strictly through replacement of the same product. No refunds, store credits, vouchers, or coupon compensations are provided.

European Union Orders

For orders shipped to the European Union, the statutory fourteen-day cooling-off period does not apply to cosmetic and personal care products once the product seal has been broken, in accordance with applicable consumer protection regulations.

Shipping and Exchange Processing

If an exchange request is approved after verification, a replacement product will be dispatched. Exchange processing and delivery timelines may vary based on location and logistics. Only one exchange is permitted per order.

Company Information

Brand Owner
Seventh Secret – a brand by Cosmic Radiance LLC
5900 Balcones Drive, STE 100
Austin, Texas 78731, USA

Marketed By Cosmic Radiance (OPC) Pvt Ltd.
#1588 G, 2nd Floor, Sector 15 Part 2 Gurgaon, 122001 Haryana, India

Contact Information

Email: info@seventhsecret.com

For any clarification regarding this policy, customers are encouraged to contact us before placing an order.