Shipping policy

At Seventh Secret – a brand by Cosmic Radiance LLC, we aim to deliver your skincare products safely and efficiently. Please review this Shipping Policy to understand how orders are processed and delivered.

Order Processing Time

All orders are processed within one to three business days, excluding Sundays and public holidays.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed, you will receive a confirmation email with shipping details and tracking information.

Shipping Locations

We currently ship orders across India and to selected international destinations, subject to availability and destination country regulations.

International customers are responsible for ensuring that the products ordered comply with their local import laws and regulations.

Estimated Delivery Time

Delivery timelines may vary depending on the shipping destination.

For domestic orders within India, estimated delivery time is three to seven business days.

For international orders, estimated delivery time is seven to fifteen business days and may vary due to customs clearance or local courier processes.

Delivery timelines are estimates only and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout.

Any promotional free-shipping offers will be clearly communicated on the website or during checkout.

For international orders, customs duties, import taxes, or additional charges, if applicable, are the responsibility of the customer and are not included in product or shipping prices.

Shipping Delays

Seventh Secret – a brand by Cosmic Radiance LLC is not liable for shipping delays caused by courier partners, weather conditions, customs clearance processes, natural disasters, government regulations, or any events beyond our reasonable control.

Once an order is handed over to the shipping carrier, delivery timelines are managed entirely by the courier service.

Order Tracking

Tracking details are shared via email or SMS once the order has been shipped.

Customers are advised to monitor their shipment using the tracking link provided.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Seventh Secret – a brand by Cosmic Radiance LLC is not responsible for delivery failures resulting from incorrect or incomplete addresses. Re-shipping charges may apply if an order is returned due to an incorrect address or a failed delivery attempt.

Lost or Damaged Shipments

If your order is received in a damaged condition or if the package appears tampered with, you must contact us within forty-eight hours of delivery.

Please share your order details along with clear photos or videos of the outer package and the product for verification.

All such cases should be reported to info@seventhsecret.com. We will investigate the issue and provide an appropriate resolution based on verification.

Contact Information

For any shipping-related questions or concerns, please contact:

Seventh Secret – a brand by Cosmic Radiance LLC
Email: info@seventhsecret.com

Registered Office
Cosmic Radiance LLC
5900 Balcones Drive, STE 100
Austin, Texas 78731, USA

Marketed ByCosmic Radiance (OPC) Pvt Ltd.
#1588 G, 2nd Floor, Sector 15 Part 2 Gurgaon, 122001 Haryana, India